Gear up payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you lot might need to fix a problem with your payments profile.

Observe the issue you're experiencing beneath:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this bulletin. Try these suggestions to resolve the effect:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this consequence.
  • Check whether the billing address for your payment method (such equally a credit carte) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Attempt using a Google Play gift carte to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop figurer, try the transaction using the Google product'due south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the lodge again.
    • Try creating a new Google account if you don't already have 1 and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired menu"

Bank check to see if your payment method is up to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps likewise use if y'all run into the error message "Your payment didn't go through. Please try a different payment method or attempt again later."

Try the following:

  1. Bank check to meet if your payment method is upward to date. If it isn't, update it in the Payments eye, so try your purchase once more.
  2. Make sure you have plenty coin in your business relationship for the purchase.
  3. If you're still having problems, contact your bank to see if there's a problem with your account.
  4. Attempt making the purchase again with a dissimilar payment method.

"Your payment was declined due to an upshot with your account"

If you run across this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your business relationship against fraud.
  • We demand a little more information to comply with European union law (European customers only).

To fix the issue, endeavor the following:

  1. Go to the Payments center.
  2. Take activity on any errors or requests in the payments center.
    1. Y'all might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, address, and payment information are upwardly to appointment.

"Unable to process payment: Depression card balance"

You might not accept enough funds in your business relationship to brand the payment. Check your account remainder or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare earlier you can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out carte.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll discover a temporary accuse on your card argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you endeavor to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long agone you tried to verify your carte du jour.
    • If less than 2 days: Await up to 2 days.
    • If more than ii days: Bank check your card statement. You should find a temporary charge from Google called "GOOGLE Examination," with an eight-digit code.

Card is grayed out & says "bill of fare is ineligible"

You can't use this bill of fare for this purchase. Endeavor to make the buy again with a dissimilar bill of fare.

If the card you want to employ isn't listed, follow the on-screen instructions to add a new menu.

Closed payments profile

Learn more nigh what to practise if you temporarily or permanently closed your payments contour.

If y'all're still having problem, contact support.

Was this helpful?

How tin nosotros ameliorate it?